How We Protect Your Privacy
At biggwin live, every piece of your data is handled with the utmost care. Learn about the key pillars of our security framework.
1. Introduction
Biggwin live ("we", "us") is fully committed to respecting your privacy. This Privacy Policy ("Policy") explains how biggwin live collects, uses, stores, and protects your personal information.
By using the biggwin live platform — website and mobile app — you are considered to have agreed to this Privacy Policy. This Policy is part of our Terms & Conditionspart of.
We believe that transparency in a privacy policy is the true mark of a trustworthy platform. That's why we lay everything out clearly — no hidden clauses, no fine print.
This policy has been developed in compliance with applicable laws in Bangladesh and international data protection standards.
2. What Data We Collect
Biggwin live only collects information that is necessary. The table below clearly outlines what we collect and why:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Management & Notifications |
| Financial Information | Mobile banking number, transaction history | Payment Processing & Fraud Prevention |
| Activity Information | Betting history, login times, preferred sports | Service Improvement & Personalized Experience |
| Device Information | IP address, browser type, operating system | Security Monitoring & Fraud Detection |
| Cookie Information | Session Cookies, Preference Cookies | Platform Performance Improvement |
We never store your password in plain text — it is kept in encrypted form. Your full payment card number is also never stored in our systems.
3. How We Use Your Information
Biggwin live uses the information it collects for the following purposes:
- Account Management: To create, manage, and secure your account.
- Payment Processing: To process deposits and withdrawals accurately.
- Service Improvement: To improve your experience through platform updates and new feature development.
- Personalized Offers: To send you relevant bonuses and promotions based on your preferences (subject to your consent).
- Security & Fraud Prevention: To detect and prevent suspicious activity.
- Legal Obligations: To meet requirements set by government or regulatory authorities.
- Customer Support: To address your complaints or resolve any issues you may have.
- Responsible Gaming: To detect unusual betting patterns and alert you accordingly.
We do not use your information for any other purpose. If we ever need to use it for a new purpose in the future, we will notify you separately and obtain your consent where required.
4. Data Sharing Policy
Biggwin live never sells your personal data. However, limited sharing may occur in certain cases necessary for service delivery:
- Payment Processors: Necessary information is shared with payment gateways such as Mobile Pay, Nagad, and Rocket to process transactions. These providers have their own privacy policies.
- Technology Service Providers: Hosting, cloud storage, and cybersecurity providers may have limited access to your data — strictly as needed to deliver their services.
- Legal Obligations: Data may be disclosed in response to a valid order from a court or government authority.
- Fraud Prevention: Information may be shared with regulatory authorities to detect money laundering or other illegal activities.
Any third parties with whom data is shared are bound by strict confidentiality agreements and may only use the data for the specified purpose.
5. Cookie Policy
Biggwin live uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device.
The types of cookies we use:
- Essential Cookies: These are essential for maintaining login sessions and running the platform's core functions.
- Analytics Cookies: Helps us understand how users interact with the platform — without identifying any individual.
- Preference Cookies: Used to remember your language, theme, or other preferences.
- Security Cookies: Used to detect suspicious login attempts and prevent CSRF attacks.
You can disable all cookies except essential ones through your browser settings. Please note that doing so may affect the functionality of certain features.
6. Data Retention Period
Biggwin live does not retain your data indefinitely. Different types of data are kept for different periods:
| Data Type | Retention Period |
|---|---|
| Account & Identity Information | 5 years after account closure |
| Financial Transaction Records | 7 years from the date of transaction (as required by law) |
| Betting History | 3 years after account closure |
| Customer Support Contact | 2 years from the date of contact |
| Log Files & Device Information | 90 days |
| Marketing Preferences | Until you opt out |
Where a legal investigation or dispute is ongoing, relevant data may be retained beyond the standard retention period.
7. Your Rights
As a biggwin live user, you have 6 important rights over your own data:
Right to Know
You may request to know what data we hold about you. We will respond within 30 days of your request.
Right to Rectification
You may request corrections to any inaccurate or outdated information at any time.
Right to Erasure
You may request deletion of your data after your account is closed.
Right to Restriction
In certain circumstances, you may request that we restrict the processing of your data.
Right to Data Portability
You may request a copy of your data in a commonly used, portable format.
Right to Object
You can opt out of marketing communications at any time.
To exercise any of these rights, please contact us: support@biggwinlive.ws or Help CenterGo to.
8. Children's Privacy
Biggwin live strictly does not provide services to anyone under the age of 18. We never knowingly collect personal information from minors.
If a minor has registered on biggwin live by any means and we become aware of it, that account will be closed immediately and all collected data will be securely deleted.
A message to parents — please use parental controls on your devices to prevent minors from accessing online betting platforms.
If you suspect a minor is using your account, contact our support team immediately and change your password.
9. Data Security Measures
Biggwin live maintains multiple layers of security to protect your data. Key measures include:
- SSL/TLS Encryption: All data exchanged between the platform and our servers is encrypted with 256-bit SSL.
- Password Hashing: Your password is hashed using the bcrypt algorithm. No one — including our staff — can view your actual password.
- Two-Factor Authentication (2FA): OTP-based login is available for an added layer of account security.
- Firewall & DDoS Protection: Advanced server-level firewalls and attack prevention systems are active at all times.
- Regular Security Audits: Third-party security experts conduct regular penetration tests and security audits.
- Access Controls: Our staff can only access the data required for their specific role — not all data.
- Data Backup: Regular backups of your data are stored securely.
Please note that no method of transmitting data over the internet is completely secure. While we take every reasonable precaution, we cannot guarantee 100% security. Always keep your password and account details confidential.
If you notice any security issue or unusual activity, immediately Help Centerto get in touch.
10. Changes to the Privacy Policy
Biggwin live may update this Privacy Policy when necessary. If changes are made, we will:
- We will display a notice on the platform.
- We will send an SMS to your registered mobile number (for important changes).
- We will update the "Last Updated" date at the top of this page.
Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We recommend checking this page periodically.
This Privacy Policy was last January 2026 Updated in
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch with us. Our data protection team typically responds within 3 business days.
Your data is secure — join now
Your privacy is fully protected at biggwin live. Register with confidence and enjoy the best betting experience in Bangladesh.
For users 18 and above. Please gamble responsibly.